FAQs

For a reliable and secure payment process, we utilize Shopify Payments by Shopify. Your transaction is safeguarded, providing you with confidence.

To redeem a promo code, simply input it in the "Discount Code" field during the checkout process. Make sure it is correct before you complete your order, as applying it after checkout may not be an option.

Absolutely! Once your order has been dispatched, you will receive automated tracking information via email. This allows you to follow your order until it arrives at your home. Track Your Order

If you have any questions about your order, our dedicated customer support team is here to help. You can reach us at Support@LifePet.shop. Please include your email address and order number to expedite your inquiry.

To adjust or cancel your order, please connect with Customer Service at Support@LifePet.shop. We will do our best to honor your request. Please be aware that cancellations may not be possible once an item has been dispatched. For further details, review our Refund and Return Policy.

If you experience any delays or problems with receiving your order, please first reach out to the carrier to confirm the delivery address. Additionally, providing your phone number can help facilitate a claim with the carrier to locate your package, usually within a week.

Once your return is accepted, keep an eye on the return tracking number. After the item arrives back at our facility, we'll process your refund efficiently within 2-3 business days.

For products requiring assembly, the instructions are included within the packaging. If you need further assistance, please reach out to our customer service at Support@LifePet.shop, and we can provide you with online instructions for your item.